SHIPPING & ORDER INFORMATION

Shipment Tracking

Once your order has been shipped, you will receive a shipping confirmation email with your tracking information.

You can track your order directly through the link provided in that email or through your account (if applicable).

Please note that if your order contains multiple items, they may be shipped separately. In this case, you may receive more than one shipping confirmation email.

If your tracking information does not show any updates for more than 5 business days, please contact us at support@k-vala.com. 

Changing Your Shipping Address

Orders are processed quickly after being placed, so changes or cancellations are not always possible.

If your order has already been shipped, you may contact the shipping carrier directly to request changes to your delivery address.

Please note that any modifications to the shipping address or delivery method may cause delays and could result in additional fees charged by the carrier. These fees are the responsibility of the customer.